Tracking

Understand where the shipment is before escalating it.

Shipment updates depend on carrier scan events. Tracking is usually most reliable after the package has been accepted into the carrier network.

Carrier scansTransit timingDelayed updatesWhat to expectIf an update looks stuck

Support note 01

What to expect

A shipping label can be created before the parcel receives its first live scan, so early tracking pages may look inactive for a short period.

Split shipments can generate more than one tracking number when an order is packed in separate groups.

Support note 02

Check again after the next business day if the parcel has only recently shipped.

If the status still has not moved after that window, gather the order number and tracking number before contacting support for escalation.

What helps NTCA review faster

Order number or tracking numberExact product title or SKUPhotos when damage or mismatch is involved

Next step

Still need something else?

Move from support to tracking, then back into product search without losing your place in the order flow.