Returns

Know what helps a return or damage review move faster.

Return handling depends on product condition, packaging, and whether the item is consumable, sterile, or special-order.

Damage reviewSKU matchingPackaging conditionReturn readinessTo speed up review

Support note 01

Return readiness

Inspect orders on arrival and keep the original packaging until the products have been checked for accuracy and condition.

Unopened standard items are usually the simplest cases to review, while used, sterile, or custom-sourced items may require additional review.

Support note 02

Keep photos of the item, package condition, and any visible discrepancy so the support team can assess the request quickly.

Reference the order number and exact SKU for every line item included in a return or damage report.

What helps NTCA review faster

Order number or tracking numberExact product title or SKUPhotos when damage or mismatch is involved

Next step

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